Shipping Questions

How long will it take to process my order?

We process orders within 1-2 business days.

Where is my order shipped from?

All our pieces are handcrafted and shipped from our studio in Victoria, British Columbia, Canada.

How will be order be shipped and how long will it take?

Orders will be shipped within 2 business days via Canada Post or USPS, you will receive an order confirmation email from us with the details of your order.

What are the shipping costs?

CANADA:
Standard Canada Post Expedited Shipping $9.00
Delivery Time - 5-7 Business Days

Express Post Shipping - $14.00
Delivery Time - 2-3 Business Days

USA
Standard USPS Shipping $4.95
Delivery Time - 5-9 Business Days

Express Post Shipping - $10.00
Delivery Time - 3- 5 Business Days

International:
Australia, Denmark, Finland, France, Germany, Ireland, Netherlands, Spain, Sweden, Switzerland and the United Kingdom 
Tracked Packet International - $15.00
Delivery Time - 5-11 Business Days

Can I get my order even faster?

Just email us prior to placing your order to discuss faster shipping options.

Can I track my package?

Yes all of our orders are shipped with tracking information.  An email will arrive when your order ships with your package’s tracking information. Please ensure that you check your SPAM account as sometimes they will go there.

Is my parcel insured?

Yes we provide insurance on all of our shipments.

Is there duty or customs on my order?

Customers in Canada and US will not have to pay any duty on their order.  International customers are responsible for any duty/customs/VAT charges inured.  If you unsure if you will have any additional import charges I suggest you check with your local postal outlet.